Online Customer Service

CSR - NON VOICE (Up to 45k) / Advanced Customer Support WHAT WE’RE LOOKING FOR We’re seeking exceptional customer support professionals who have: - Excellent verbal & written communication skills - 2+ years of customer service experience - Proven experience handling escalations and complex customer concerns - Strong judgment and confidence managing sensitive & high-risk interactions - The ability to work with confidential information while maintaining professionalism and empathy WHAT YOU’ل DO You’ll be trusted to manage some of our most complex and sensitive customer cases through chat and email, including: - Money movement & transaction concerns - Identity verification - Fraud-related cases - Account integrity & security - Regulatory compliance matters - Social media escalations - Press & high-risk customer escalations This is more than traditional customer support — you’ll be part of the team trusted to navigate high-impact situations where accuracy, discretion, and sound judgment matter. YOUR EXPERIENCE IS A PLUS Candidates with experience in any of these areas are highly encouraged to apply: - Banking - Fintech / Financial Services - Regulated Industries - Fraud Prevention - Identity Verification / KYC - Compliance - CRM Platforms