Customer Service Specialist

Job Requirements :Bachelor’s degree from a recognized University (local Philippine university or overseas equivalent degree).1+ year formal working experience in Credit Industry Customer Service, Familiar with Consumer Credit, Loan Service, Financial Installment and other related businesses;Candidates with rich experience in Philippine local financial and credit customer service are preferred.Fluent in oral and written English and Filipino, able to communicate with local customers proficiently, with clear logic and standard expression.Familiar with basic processes of credit business customer service, master basic knowledge of loan repayment, overdue processing, credit product rules; proficient in using office software and CRM customer management systems.Have strong customer service awareness, patience and empathy, able to calmly deal with customer complaints and negative emotions; good pressure resistance, quick response ability and problem‑solving ability, able to adapt to daily customer service shift work.Honest and responsible, rigorous in work, good team cooperation awareness and execution, able to strictly abide by company rules and industry compliance requirements. Key Job Responsibilities : - Customer Daily Support: Answer inbound customer inquiries via phone, email and online chat, covering credit product consultation, loan application progress inquiry, repayment rules, interest and fee explanation, account status check and other related credit business issues, and provide accurate and standardized replies. - Problem Handling & Dispute Resolution: Independently handle conventional customer complaints and service disputes in credit business, sort out customer demands, analyze problem causes, and provide reasonable solutions; escalate complex, high‑risk or unresolved customer issues to the supervisor in a timely manner with complete problem records. - Repayment Follow‑up & Customer Maintenance: Conduct standardized outbound follow‑up for customers with pending repayments, remind customers of repayment matters politely and professionally, guide customers to complete repayment normally, reduce overdue rates, and maintain good customer cooperative relations. - Data Recording & Document Management: Accurately record all customer communication records, problem handling processes and results in the company CRM system, sort out daily service data, submit daily and weekly work reports as required, and ensure complete and standardized service files. - Business Compliance & Service Optimization: Strictly abide by Philippine financial and credit industry regulations and company service management systems, standardize service processes and communication etiquette; collect customer feedback on credit products and services, summarize common problems, and put forward optimization suggestions to help improve service quality and product experience. - Team Collaboration: Cooperate with internal business, operation and risk control teams, synchronize customer problems and business demands, assist in the smooth progress of credit business links, and jointly improve overall team service efficiency. Benefits & Welfare : - Competitive Monthly Salary (20,000‑25,000 PHP) + Performance Bonus - Complete Philippine Statutory Benefits: SSS, PhilHealth, Pag‑IBIG contribution - Vacation Leave, Sick Leave and Legal Holiday Rest - Professional pre‑job training (Credit Business Knowledge + Service Process Training) - Clear career promotion path and regular skill assessment - Salary raise - Harmonious team atmosphere and standardized corporate management