Customer Service Representative

Customer Service Representative (CSR) Sites: Makati and Pasig Employment Type: Full-time, regular Status: NOW HIRING About the Role We're looking for friendly, dependable Customer Service Representatives to join our teams in Makati and Pasig. You'll be the first point of contact for our customers, handling their questions and concerns and making sure each one leaves the conversation feeling heard and helped. Responsibilities - Handle inbound and/or outbound customer calls, chats, and emails in a professional, courteous manner - Understand customer concerns and provide accurate solutions or information - Document interactions and update customer records correctly - Escalate complex issues to the appropriate team when needed - Meet quality, attendance, and performance targets - Follow company policies and compliance guidelines Qualifications Makati Site - College graduate or Senior High School graduate - No BPO experience required. We'll train you. Pasig Site - College graduate or Senior High School graduate - 3 to 6 months of BPO experience required - Old Curriculum Applicants: BPO experience required For all applicants - Good English communication skills, both spoken and written - Basic computer skills - Patient, positive, and able to stay calm when dealing with customers - Willing to work on a shifting schedule, including night shifts What We Offer - Free medical - HMO with 2 free dependents - Free shuttle service - Meal and transportation allowance - Life and accidental insurance - 10% night differential - Salary increase after 6 months