CS Data Analyst
Job Summary
This role involves handling customer service inquiries and data analysis through webforms and written communication. Responsibilities also include dynamic shift voice calls for live customer support when needed. Candidates should have relevant experience, though non-BPO applicants are welcome to apply.
Responsibilities
- Resolve account and banking inquiries via webforms
- Write professional responses using CRM tools
- Provide live call support during dynamic shifts
Required Skills
- Written and verbal communication
- Customer service orientation
- Problem-solving and research
Job Details
Job Description:
Primary Responsibilities:
- WebformsQuery Resolution: Research and resolve account, card, transaction, and general banking inquiries within SLA.
- Written Communication: Write clear, professional, and compliant responses using CRM tools and approved templates.
Secondary Responsibilities:
- Voice Calls (Dynamic Shift)
- Real-Time Agility: Switch to the call queue immediately upon receiving intraday demand alerts.
- Live Call Support: Provide professional phone assistance, practice active listening, and de-escalate customer issues.
Qualifications:
- 6 months to 1 year of relevant experience is preferred.
- Applicants with no BPO experience are also welcome!
Benefits:
- HMO Coverage
- Government-Mandated Benefits
- Attendance and Rice Allowances
- Performance Incentives
- 13th Month Pay
- Competitive Salary