Business Development Officer

JOB DESCRIPTION Market Research Conduct detailed market research to evaluate the potential for launching new products in the target market. Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision-making. Product Study & Development Acquire comprehensive knowledge of newly launched products, including specifications, features, functionalities, and benefits Understand product applications and operational procedures to communicate effectively with dealers, agents, and customers Stay updated on product upgrades, enhancements, and modifications to maintain current expertise Monitor industry trends and competitor products to understand positioning and unique selling points. Dealer Relationship Management Maintain strong and productive relationships with dealers to support business growth. Conduct regular dealer visits to ensure alignment on sales targets, product updates, and operational needs Act as the primary mediator between the company and dealers, ensuring timely communication and issue resolution Support dealers in improving product knowledge and customer service quality. Gather feedback from dealers to identify opportunities, challenges, and areas for improvement. Product Knowledge Sharing & New Product Promotion Ensure all agents and dealers receive comprehensive and up-to-date product knowledge to improve their understanding and product offerings Actively promote newly launched products and maintain continuous communication with agents regarding updates, features, and availability. After-Sales Support Coordinate with suppliers to manage spare parts support, including tracking lead times for requested parts, to ensure timely customer service and warranty repairs Work closely with the repair/technical team to gather accurate information about spare parts and technical issues. Provide suppliers with necessary documentation, including photos and technical details to ensure smooth operations. Addressing Agents’ Concerns Handle inquiries and concerns raised by agents regarding discount requests in the Unit Technical Report Manage charges for backload units and ensure discount approvals are processed as per the Director’s instructions. Maintain clear communication and transparency in resolving agents’ operational issues. Customer Support Support the management and resolution of customer concerns by coordinating with the technical team. Guide customers on newly launched products by educating them on features and demonstrating operational procedures Ensure a positive customer experience through timely follow-ups and clear communication. QUALIFICATIONS Must be able to drive and hold a valid professional driver’s license. Bachelor’s degree in Agriculture or related field. Strong knowledge and hands-on familiarity with agricultural equipment, tools, and field operations. Able to conduct field visits and support activities across various regions. Willing to travel frequently and work in different site locations as needed. Physically fit and capable of handling fieldwork responsibilities. Strong communication and coordination skills. Working schedule: MONDAY TO SATURDAY 8AM TO 5PM