CSR Technical Support

Customer Service Representative – Technical Support What Your Day-to-Day Looks Like As a Customer Service Representative – Technical Support, you will: • Handle inbound customer service and technical support calls professionally and efficiently. • Assist customers with troubleshooting technical issues related to products, services, devices, or accounts. • Diagnose customer concerns, identify solutions, and guide customers through resolution steps. • Provide excellent customer service while meeting quality, productivity, and customer experience goals. • Explain technical concepts in a clear, simple, and customer-friendly manner. • Document customer interactions accurately using company systems and tools. • Build trust by taking ownership of customer concerns and ensuring timely resolution. • Perform other duties as assigned to support business and operational needs. What We're Looking For • At least a High School or Senior High School graduate. • At least six (6) months of BPO, customer service, call center, or technical support experience preferred. • Strong English communication skills (written and verbal). • Experience troubleshooting technical issues is an advantage. • Comfortable using computers, multiple applications, and online tools. • Strong problem-solving, analytical, and customer service skills. • Positive attitude, willingness to learn, and ability to work in a fast-paced environment. Why You'll Love Working at iQor • Competitive salary, allowances, and monthly incentives. • HMO benefits for you, plus options to enroll up to 5 dependents. • Up to 30 days of paid leave annually (with up to 21 days convertible to cash). • Night differential pay, group life insurance, and free onsite medical care. • Continuous training, coaching, and career development opportunities. • A supportive culture where you can grow your customer service and technical support career.