Customer Service Rep
Job Summary
The Customer Service Representative handles high volume incoming phone calls while adhering to quality standards. This role focuses on effectively solving customer issues, complaints, and inquiries. Customer satisfaction is kept at the core of every decision and behavior.
Responsibilities
- Handle high volume incoming phone calls
- Effectively solve customer issues, complaints, and inquiries
- Adhere to quality standards and maintain customer satisfaction
Required Skills
- Customer service
- Problem-solving
- Call center operations
- Communication skills
Job Details
The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior.