Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – HEALTHCARE ACCOUNT Position: BPO Agent – Voice Account Account: Healthcare Account Work Location: Robinson's Bridgetowne Giga Tower, E. Rodriguez Jr. Ave., Brgy. Ugong Norte, Quezon City Work Arrangement: Onsite Shift: Shifting Schedule Salary Package: PHP 18,000–PHP 19,000 JOB OVERVIEW We are looking for customer-focused and motivated individuals to join our Healthcare Voice Account in Bridgetowne, Quezon City. As a Customer Service Representative, you will handle customer inquiries and concerns through voice interactions, provide accurate information, resolve issues professionally, and ensure a positive customer experience. This opportunity is open to college graduates with or without BPO experience. Candidates who have completed at least 2 years of college and have 6 months of customer service-related experience may also qualify. KEY RESPONSIBILITIES - Handle customer inquiries and concerns through voice calls. - Provide accurate and timely information based on customer needs. - Listen actively and identify the customer's concerns. - Resolve customer issues using appropriate problem-solving techniques. - Maintain a professional and courteous approach during every interaction. - Document customer interactions and concerns accurately. - Follow company policies, procedures, and quality standards. - Escalate complex concerns to the appropriate department when necessary. - Protect and maintain the confidentiality of customer information. - Meet established productivity, quality, and customer service targets. - Work effectively with team members and other departments. - Be willing to work on weekends, holidays, and shifting schedules. QUALIFICATIONS Education & Experience - College Graduate with or without experience. - Applicants who completed at least 2 years of college may qualify with 6 months of customer service-related experience. - No BPO experience required. - No specific field of study required. Skills & Competencies - Good to above-average English communication skills. - Minimum CEFR B1 English proficiency. - Good interpersonal and customer service skills. - Strong comprehension skills. - Analytical and problem-solving abilities. - Basic knowledge of Microsoft Office. - Good listening and communication skills. - Ability to multitask and work in a fast-paced environment. - Willing to work on weekends and holidays. - Willing to work on a shifting schedule. SALARY & BENEFITS Upon Hire - PHP 18,000 Basic Salary - PHP 1,000 Flex Fund Allowance - Total Package: PHP 19,000 Additional Benefits - 20% Night Differential - HMO coverage for employee starting Day 1 - HMO coverage for dependents upon certification - Life and Accident Insurance - Annual salary increase based on performance - 13th Month Pay - 14th Month Pay