Customer Service Representative
Job Summary
Provide outstanding customer service and support to clients through multiple communication channels while ensuring inquiries are resolved effectively. Document and track interactions using software systems while collaborating with team members to improve processes. Maintain a positive and empathetic attitude at all times.
Responsibilities
- Provide customer service via phone, email, and chat
- Assist customers in resolving inquiries effectively
- Document and track customer interactions
- Collaborate with team members to improve processes
Required Skills
- Senior High School Graduate or College Level/Graduate
- Good verbal and written communication skills
- Basic computer skills and MS Office knowledge
- Customer-oriented with good interpersonal skills
Job Details
Description
Provide outstanding customer service and support to customers via phone, email, and chat.
Assist customers in understanding product features and resolving their inquiries effectively.
Document and track customer interactions using appropriate software systems.
Collaborate with team members to improve customer service processes.
Maintain a positive and empathetic attitude toward customers at all times.
Requirements
At least Senior High School Graduate or College Level/Graduate.
With or without BPO experience; fresh graduates are welcome to apply.
Good verbal and written communication skills.
Basic computer skills and knowledge of MS Office applications.
Customer-oriented with good interpersonal skills.
Willing to work onsite, if required.