Operations Trainer USRN

Shift: 9 PM – 6 AM (Graveyard) Start Date: ASAP Qualifications Active PHRN and USRN (Mainland) Either at least 2 years training experience, OR USRN with strong SME/product knowledge (RPh is a plus) Strong communication and facilitation skills Job Description Clinical Escalations: Act as the primary resource for Clinical Nurses encountering complex medication profiles, drug interactions, or difficult disease state management scenarios. Quality Assurance & Auditing: Conduct regular clinical audits of patient documentation and recorded calls to ensure strict adherence to the 5 Core Elements of MTM Services and internal quality standards. Training & Nesting Support: Partner with the training team to support new hire onboarding (nesting phase), ensuring clinical concepts are accurately translated into practical, telephonic workflows. Knowledge Management: Develop, update, and maintain clinical job aids, process flows, and FAQs. Continuous Education: Design and facilitate ongoing clinical upskilling sessions, fostering a culture of employee-generated learning where nurses share unique case studies and best practices. Cross-Functional Collaboration: Work alongside US counterparts and clinical pharmacists to clarify guidelines and implement new clinical directives from the client Perks and Benefits: Retirement Plan HMO from day 1 of employment Medical/Dental Reimbursement Up to 25 Wellness Leaves Annually Wellness Leave encashment (non-taxable) Tuition fee reimbursement Employee assistance program Employee referral program Quarterly Performance-based Incentives