IT Technical Support
Job Summary
Provide technical support and troubleshooting for hardware and software issues to assist users in maintaining their systems. Monitor and resolve system alerts while documenting resolutions in the ticketing system. Coordinate with team members to ensure efficient IT operations.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues
- Assist users in configuring and maintaining systems
- Monitor and resolve system alerts and issues proactively
- Document and track customer issues in the support ticketing system
Required Skills
- Diploma in Computer Science or related field
- Proficiency in Weblogic and other relevant technologies
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
Job Details
Description
Provide technical support and troubleshooting for hardware and software issues.
Assist users in configuring and maintaining their systems.
Monitor and resolve system alerts and issues proactively.
Document and track customer issues and resolutions in the support ticketing system.
Coordinate with other IT team members to ensure efficient operations.
Requirements
Educational Qualifications: Diploma in Computer Science or related field
Experience Level: Fresh Graduate or up to 2 years of experience in IT support
Skills and Competencies: Proficiency in Weblogic and other relevant technologies
Qualities and Traits: Strong problem-solving skills and attention to detail
Responsibilities and Duties: Ability to communicate effectively with users and provide excellent customer service
Working Conditions: Willingness to work in a dynamic and collaborative environment