Area Store Supervisor

Job Overview We are seeking a highly responsible, results-driven, and experienced Area Store Supervisor to oversee the daily operations and overall performance of our retail branches. The ideal candidate must demonstrate strong leadership, business-oriented thinking, sound judgment, accountability, and the ability to independently manage operational challenges. This position reports directly to the Business Owner and serves as the primary point of contact for store employees and day-to-day operational concerns. The Area Store Supervisor is expected to take initiative, make appropriate operational decisions, implement solutions, and ensure that assigned branches operate efficiently without requiring constant supervision from Management. Key Responsibilities 1. Sales & Business Performance - Oversee and drive sales performance across assigned branches to achieve or exceed monthly sales targets. - Develop and implement effective sales strategies to increase revenue, productivity, and overall store performance. - Monitor individual and branch sales performance, identify areas for improvement, and implement corrective action plans. - Coach employees on effective selling techniques, customer engagement, and product knowledge. - Monitor sales trends, identify business opportunities, and recommend strategies for continuous growth. - Actively participate in product selling, customer assistance, and other sales-related activities. 2. Employee Management & Leadership - Supervise, coach, evaluate, and manage store employees across assigned branches. - Manage employee schedules, attendance, rest days, manpower allocation, and daily task assignments. - Address employee concerns, workplace conflicts, performance issues, and other personnel-related matters. - Ensure employees comply with company policies, procedures, and performance standards. - Conduct incident investigations, issue authorized Notices to Explain (NTE), evaluate employee explanations, and recommend appropriate disciplinary actions. - Monitor employee productivity, accountability, and timely completion of assigned responsibilities. - Identify training needs and facilitate employee coaching and performance improvement. - Recommend appropriate personnel actions to Management for final approval. 3. Store Operations & Inventory Management - Oversee daily store operations to ensure efficiency, productivity, and compliance with company standards. - Monitor inventory accuracy, product availability, stock movements, and proper inventory handling. - Supervise stockroom organization, cleanliness, storage practices, and readiness for incoming deliveries. - Monitor low-stock, out-of-stock, damaged, defective, expired, and near-expiry products. - Ensure timely preparation of purchase orders, stock replenishment, and proper delivery receiving procedures. - Oversee inventory counts, stock transfers, and investigation of inventory discrepancies. - Ensure accurate and timely preparation, checking, packing, and fulfillment of customer orders. - Monitor store opening and closing procedures, cash handling, operational security, and general store readiness. - Conduct regular branch inspections and identify opportunities for operational improvements. - Proactively assess operational risks, including severe weather and potential flooding, and implement appropriate preventive measures to protect employees, inventory, and business assets. - Provide hands-on support in selling, cashiering, and other store operations during manpower shortages when necessary. 4. Customer Service & Problem Resolution - Ensure high standards of customer service across assigned branches. - Handle escalated customer complaints, disputes, and other service-related concerns professionally. - Exercise sound judgment in resolving customer issues while strictly observing company policies and applicable consumer protection laws. - Maintain professionalism and composure when dealing with difficult or demanding customers. - Investigate customer complaints, determine appropriate resolutions, and implement preventive measures to minimize recurring issues. - Protect the company's interests while maintaining fair and professional customer relationships. 5. Reporting, Decision-Making & Management Coordination - Independently handle routine operational concerns and implement appropriate solutions within delegated authority. - Prepare and submit regular sales, inventory, employee performance, and operational reports. - Analyze branch performance, identify operational weaknesses, and develop practical improvement plans. - Anticipate potential problems and initiate preventive actions before they negatively affect business operations. - Provide Management with timely updates, relevant findings, actions taken, and recommendations. - Coordinate directly with the Business Owner on major operational, financial, and personnel matters requiring final approval. - Take ownership of assigned branch performance and ensure effective implementation of Management directives. Qualifications - Bachelor's Degree in Business Administration, Management, Marketing, or any related field is an advantage. - At least 1–2 years of relevant supervisory or management experience, preferably in retail operations. - Experience in retail trading, wholesale and retail distribution, food and beverage supplies, or similar merchandise-based businesses is an advantage. - Strong knowledge of retail sales operations, inventory management, stock control, and employee supervision. - Proven ability to lead teams, manage employee concerns, and enforce company policies professionally. - Strong analytical thinking, problem-solving, organizational, and decision-making skills. - Ability to develop and implement sales strategies and operational improvement plans. - Excellent communication, interpersonal, and conflict-resolution skills. - Highly responsible, proactive, results-oriented, and capable of working independently. - Strong sense of accountability, integrity, professionalism, and business ownership. - Willing to perform hands-on store duties, including selling and cashiering, when operationally necessary. - Preferably residing in Marikina City, Taytay, Rizal, or nearby areas for convenient access to assigned store locations. - Willing and able to travel regularly between assigned branches and report for duty at different store locations based on operational requirements. - Willing to be based in Marikina City, with regular branch assignments in Taytay, Rizal, and other company-designated locations. - Willing to work on-site and follow the company's established work schedule.