Operations Supervisor

Job Title: Operations Supervisor – Telecom Account Work Location: Alphaland Work Setup: Onsite Work Schedule: Shifting schedule Salary Package: ₱35,000–₱40,000 Hiring Status: Urgent Account: T-Mobile / Telo Job Summary We are urgently seeking an Operations Supervisor to oversee daily operations, lead a team of customer service representatives, and ensure operational targets and service quality standards are met. Candidates with T-Mobile or telecommunications account experience are preferred, but applicants from other BPO accounts with strong supervisory experience are also encouraged to apply. Key Responsibilities * Supervise and manage daily team operations to achieve productivity, quality, and service-level targets. * Monitor individual and team performance against established KPIs. * Coach, mentor, and motivate team members to improve performance and customer satisfaction. * Conduct team huddles, performance reviews, and coaching sessions. * Identify operational issues and implement appropriate action plans. * Ensure compliance with company policies, client requirements, and operational procedures. * Prepare performance reports and provide updates to management. * Support employee engagement, attendance management, and continuous improvement initiatives. Qualifications * Previous experience as a Team Leader, Operations Supervisor, or in a similar BPO leadership role. * BPO or call center experience is required. * T-Mobile, Telo, or telecommunications account experience is an advantage but not mandatory. * Strong leadership, communication, coaching, and problem-solving skills. * Ability to manage team performance and meet operational targets. * Willingness to work onsite in Alphaland, Makati City. * Willingness to work on a shifting schedule. Salary and Benefits * Target salary package: ₱35,000–₱40,000. * Final compensation is subject to the hiring team's assessment and confirmation.