Customer Service Representative
Job Summary
SixEleven is hiring a Hybrid Customer Service Representative for voice and non-voice tasks in CDO City, welcoming both experienced and no-experience applicants. The role involves handling customer inquiries, ensuring accurate assistance, and maintaining service quality. Successful candidates will enjoy competitive pay, HMO coverage, and career growth opportunities.
Responsibilities
- Handle voice and non-voice customer inquiries
- Provide accurate and professional assistance
- Document interactions and maintain records
- Meet performance and service quality standards
Required Skills
- Good communication skills
- Basic computer skills
- Attention to detail
- Willingness to learn
Job Details
URGENT HIRING: HYBRID CUSTOMER SERVICE REPRESENTATIVE (VOICE & NON-VOICE) – CDO CITY
Qualifications:
- With 1–6 months of customer service experience is an advantage.
- Applicants with no BPO experience are welcome to apply!
- Good verbal and written communication skills.
- Strong attention to detail and willingness to learn.
- Basic computer skills and familiarity with Microsoft Office applications.
- Ability to adapt to a fast-paced work environment.
- Willing to handle both voice and non-voice tasks in a hybrid setup.
Responsibilities:
- Handle customer inquiries and concerns through voice and non-voice channels.
- Provide accurate, timely, and professional customer assistance.
- Document customer interactions and maintain accurate records.
- Use CRM tools and other systems to manage customer concerns.
- Identify customer needs and provide appropriate solutions.
- Ensure proper follow-through on customer requests and concerns.
- Maintain service quality and meet performance standards.
Benefits & Perks:
- Competitive Salary Package: ₱18,000–₱20,000
- Career Growth and Development Opportunities
- HMO Coverage
- 13th Month Pay
- Government-Mandated Benefits
- Dynamic and Supportive Work Environment