Front Desk Receptionist
Job Summary
Celadon Beauty Lounge is seeking a part-time Front Desk Receptionist / Cashier to manage client arrivals, appointments, and payments at their Quezon City nail spa. The role requires handling daily front desk operations, coordinating with nail technicians, and ensuring a welcoming, professional experience for all clients. Ideal candidates are reliable, detail-oriented, and comfortable with customer service and basic administrative tasks.
Responsibilities
- Manage front desk operations and client greetings
- Handle appointment scheduling and digital inquiries
- Process payments and operate POS system
- Coordinate with nail technicians for smooth workflow
- Reconcile daily sales and prepare reports
Required Skills
- Front desk and customer service experience
- Cashiering and payment processing
- Strong communication in English
- Organizational and multitasking skills
- Basic computer and social media literacy
Job Details
Position: Front Desk Receptionist / Cashier (Part-time, On-site)
What You'll Do:
- Prepare the front desk and reception area before opening, keep client-facing areas presentable, and monitor essential supplies.
- Welcome clients, assist with check-in and checkout, address basic concerns professionally, and escalate serious issues to management.
- Become familiar with the spa’s service menu, prices, promotions, and service combinations; understand each client’s request and recommend suitable services or add-ons.
- Respond to inquiries and manage appointments through walk-ins, phone calls, Instagram, Facebook Messenger, and other channels, including confirmations, rescheduling, and cancellations.
- Coordinate with nail technicians regarding schedules, client assignments, service requirements, and waiting times to maintain a smooth flow of appointments.
- Process cash, card, bank transfer, and e-wallet payments. Operate the POS system, issue receipts, and maintain accountability for the cash drawer and change fund.
- Reconcile payments against daily sales, prepare accurate end-of-day reports, maintain front desk records, and provide basic administrative or bookkeeping support when needed.
What We’re Looking For:
- Able to commute reliably to our spa in the Ateneo - Katipunan area. Applicants residing in Quezon City or Marikina are STRONGLY preferred.
- Available to work on-site on assigned days, including opening preparation and closing duties. Operating hours are 11:00 a.m. to 8:00 p.m.
- Previous experience in front desk operations, reception, cashiering, customer service, or appointment coordination is a plus. Also salon, spa, beauty, hospitality, or retail experience is an advantage.
- Friendly, confident, and professional when assisting clients, answering inquiries, recommending services, and addressing concerns.
- Comfortable processing cash, card, bank transfer, and e-wallet payments accurately and responsibly.
- Organized, detail-oriented, trustworthy, and able to manage appointments, transactions, records, and client concerns during busy periods.
- Comfortable using social media messaging platforms, spreadsheets, appointment systems, and basic office applications, with the initiative to work with minimal supervision.
- Good command of the English language is preferred as we often have foreign clients.
Ideal Candidate:
- Responsible, resourceful, and dependable.
- Willing to learn, take initiative, and help make sure tasks are properly followed through from start to finish.
- Takes ownership of responsibilities and ensures appointments, payments, reports, and client concerns are properly handled.