Billing Collection CSR
Job Summary
This role involves providing professional support for US/UK banking and financial accounts. The successful candidate will handle customer inquiries, resolve financial concerns, and maintain accurate records. Strong problem-solving skills and experience in international collection are required.
Responsibilities
- Handle customer inquiries and support
- Resolve customer concerns and identify issues
- Maintain accurate records of interactions
- Collaborate with internal teams
- Meet performance and productivity standards
Required Skills
- 1-2 years US/UK banking/financial experience
- Strong problem-solving skills
- Customer service domain knowledge
- Experience in loan origination or motor financing (plus)
Job Details
Qualifications:
• 1 to 2 years of US or UK banking/financial account experience (experience in loan origination process or motor financing is a plus).
• Good problem solving skills.
• Understanding of customer service domain and comfortable in dealing with international customers.
Job Responsibilities:
• Handle customer inquiries and provide timely, accurate, and professional support.
• Resolve customer concerns by identifying issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and quality standards in all interactions.
• Collaborate with internal teams to address customer needs and resolve escalations.
• Deliver excellent customer service while meeting performance and productivity standards.