IT Technical Support

· Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence. · Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair. · Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues. · Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing. · Checking of end-user log · Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user. · Walkthrough staff or clients through series of actions to resolve issues. · Take ownership of assigned incident tickets and resolve within the agreed service level and targets. · Proactively update end users with regards to their request. · Ability to perform root cause analysis and technical reports for issues involving desktop environment. · Asset Management. · Analyze and respond to issues and develop resolutions in a timely manner. · Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer. · Take full responsibility and the required action for the assigned tasks. · Meet and adhere to attendance requirements based on Service Level Agreement · Meet and exceeds KPI targets set by the client. · Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports. · Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers. can start ASAP Willing to work onsite