Customer Service Representative
Job Summary
Join our team as a Customer Service Representative to assist customers through phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues. We are looking for individuals with strong communication skills and basic computer proficiency.
Responsibilities
- Manage inbound calls and assist customers
- Assess and troubleshoot customer concerns
- Keep customer records updated
Required Skills
- Basic computer literacy
- Good communication skills
- SH/SHS Grad
Job Details
Main Responsibilities
- Manage inbound calls and assist customers with account details, product inquiries, and order updates.
- Clearly communicate company policies, available services, and account options to customers.
- Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
- Resolve issues efficiently, with a focus on achieving first-contact resolution.
- Keep customer records updated and ensure all interactions and account changes are properly documented.
Qualifications
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills