Customer Service Representative
Job Summary
We are looking for motivated and service-driven Customer Service Representatives to assist customers with their inquiries, concerns, and requests while delivering excellent customer service. Candidates must have at least 1 year of BPO or call center experience and good English communication skills. This is an onsite role located in 1Nito Tower, Cebu with an immediate start date.
Responsibilities
- Handle inbound customer calls and assist with concerns
- Address basic inquiries, requests, and complaints
- Provide accurate information and solutions
- Document interactions and update system records
Required Skills
- Minimum 1 year BPO or call center experience
- Good English communication skills
- Customer-oriented with strong problem-solving skills
- Ability to handle inquiries professionally
Job Details
Qualifications
At least a High School or Senior High School graduate; a Bachelor's degree is preferred but not required.
Minimum of 1 year of BPO or call center experience.
Good English communication skills.
Customer-oriented with strong problem-solving skills.
Ability to handle customer inquiries and concerns professionally.
Willing to work onsite in 1Nito Tower, Cebu.
Must be available to start ASAP.
Key Responsibilities
Handle inbound customer calls and assist with various concerns.
Address basic customer inquiries, requests, and complaints.
Provide accurate information and appropriate solutions to customer concerns.
Document customer interactions and update records in the system.
Ensure customer satisfaction through professional and efficient service.
Maintain a positive attitude and uphold excellent customer service standards.
Why Apply?
Competitive salary package of ₱26,000–₱30,000.
Great opportunity to grow your career in the BPO industry.
Join a customer-focused team and enhance your professional skills.
Immediate hiring for qualified applicants.