IT Account Manager

Position: Account Manager (IT RELATED SERVICES) Location: Apalit, Pampanga Employment Type: Full-Time About the Role Great Talents Global Business Solutions Inc. is looking for a motivated, customer-focused, and results-driven Client Success Officer / Account Executive to manage client relationships, drive account growth, and support business development initiatives. The successful candidate will be responsible for managing existing IT client accounts, maintaining strong customer relationships, identifying new business opportunities, and ensuring excellent client satisfaction. This role requires relevant IT account management experience, strong communication skills, and the ability to work effectively with Australian clients. Key Responsibilities - Manage and grow a portfolio of existing IT customers and accounts. - Build and maintain strong client relationships through regular communication and follow-ups. - Understand client needs and provide tailored solutions and support. - Coordinate with internal teams to ensure timely service delivery and client satisfaction. - Identify new business opportunities and support account growth. - Prepare client reports, presentations, and account updates. - Resolve client concerns and ensure continuous service improvement. - Maintain accurate CRM records and documentation. - Achieve sales, account management, and client retention targets. - Conduct regular client meetings and support business reviews. - Follow up on quotations, renewals, and potential sales opportunities. Qualifications and Requirements - Minimum of 3 years of relevant IT account management experience. - Direct experience in a similar account management role within the IT industry. - Experience working with Australian clients or within the Australian market is highly preferred. - Experience handling quotations, software renewals, and account management activities. - Strong communication, interpersonal, and relationship-building skills. - Excellent problem-solving, negotiation, and customer service abilities. - Highly organised, detail-oriented, and capable of managing multiple priorities. - Ability to work independently and collaboratively as part of a team. - Proficiency in CRM systems and Microsoft Office applications. - Comfortable working in a results-driven environment with daily activity targets. Key Performance Targets The successful candidate will be expected to work towards the following performance objectives: - Complete 30 outbound calls per day. - Send 30 outbound emails per day. - Maintain accurate CRM records and manage the sales pipeline. - Support client retention, renewals, and quotation follow-ups. - Conduct quarterly client meetings and maintain strong client relationships. - Achieve monthly account growth, retention, and sales targets. Ideal Candidate Profile We are looking for someone who is: - Customer-focused and relationship-oriented. - Communicative and confident in dealing with clients. - Proactive and self-motivated. - Organised with strong attention to detail. - Results-driven and committed to achieving targets. - A collaborative team player with a professional attitude.