Call Center Agent

JOB DESCRIPTION As a Customer Service Representative, you will help customers with their questions and concerns while providing friendly, professional service. Your responsibilities include: - Responding to customer inquiries through the assigned account’s support channels. - Providing accurate information about products, services, and account concerns. - Resolving customer issues and escalating concerns when needed. - Keeping customer records and interaction notes accurate and updated. - Following company procedures and meeting service quality standards. - Participating in training and coaching to develop your skills. QUALIFICATIONS - High School or Senior High School graduate. - No work experience or BPO experience needed. - Able to communicate clearly in English. - Basic computer and typing skills. - Willing to learn and comfortable assisting customers. - Willing to work onsite in Alabang, Muntinlupa. - Open to shifting schedules, including nights, weekends, and holidays. PERKS & BENEFITS - Competitive salary package - Performance rewards and bonus opportunities - Night shift incentives and applicable allowances - Health coverage and life insurance upon regularization - Paid time off and mental wellness support upon regularization - Training, coaching, and career development opportunities - Opportunities for career advancement - Employee activities and a supportive team environment Benefits, allowances, and eligibility are subject to the assigned account, employment terms, and company policies.