Customer Service Admin

Key Responsibilities Respond to customer inquiries via phone, email, chat, and walk-in transactions. Assist customers with requests, concerns, complaints, and service-related information. Maintain accurate customer records and update databases regularly. Process customer documents, applications, forms, and service requests. Prepare reports and monitor customer service transactions. Coordinate with different departments to resolve customer concerns promptly. Track and follow up customer issues until resolution. Schedule appointments, meetings, and customer visits when necessary. Ensure compliance with company policies, procedures, and service standards. Handle filing, data encoding, records management, and other administrative tasks. Monitor service levels and provide feedback for process improvements. Support customer satisfaction initiatives and retention programs. Qualifications At least vocational graduate / college level / graduate. At least 1 year of experience in customer service, administrative support, or related roles. Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Attention to detail and accuracy in data management. Ability to work under pressure and handle customer concerns professionally. Skills Required Customer Service Management Administrative Support Data Encoding and Record Keeping Problem-Solving Communication Skills Time Management Attention to Detail MS Office Applications Report Preparation Team Collaboration