Healthcare Customer Service Rep

Key Responsibilities: - Handle inbound customer inquiries via phone, email, or chat. - Assist members with healthcare benefits, eligibility, claims, billing, and provider-related concerns. - Provide accurate information about healthcare plans, policies, and available services. - Resolve customer issues efficiently while maintaining a high level of customer satisfaction. - Document all customer interactions accurately in the system. - Coordinate with internal departments to ensure timely resolution of member concerns. - Adhere to company policies, HIPAA/data privacy standards, and quality guidelines. - Meet performance, productivity, and customer satisfaction targets. Qualifications: - College Graduate (with or without BPO/customer service experience). Fresh graduates are encouraged to apply. - College Undergraduate (completed at least 2 years of college) with at least 6 months of BPO or related customer service experience. - Excellent verbal and written English communication skills. - Strong customer service, problem-solving, and interpersonal skills. - Basic computer navigation and typing proficiency. - Willing to work onsite and on a shifting schedule, including weekends and holidays if required. - Experience in healthcare or customer service is an advantage but not required.