Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries, resolve issues promptly, and maintain accurate records of interactions. The role involves providing product information and collaborating with the team to improve overall customer satisfaction. The ideal candidate will escalate priority issues to relevant departments as needed.
Responsibilities
- Assist customers and resolve inquiries
- Maintain interaction records
- Provide product information
- Collaborate on customer satisfaction
- Escalate priority issues
Required Skills
- Bachelor’s degree in IT
- 6 months-2 years experience
- NC2 (CSS) holder
- Excellent communication skills
- Patience and empathy
Job Details
Description
Assist customers with inquiries and resolve issues in a timely manner.
Maintain detailed records of customer interactions and transactions.
Provide product and service information to customers.
Work collaboratively with team members to enhance customer satisfaction.
Identify and escalate priority issues to the appropriate departments.
Requirements
Educational Qualifications: Bachelor’s degree in Information Technology
Experience Level: 6 months–2 years of experience in customer service or related field.
With NC2(CSS)
Skills and Competencies: Excellent communication and interpersonal skills.
Qualities and Traits: Patience, empathy, and a customer-first attitude.
Responsibilities and Duties: Ability to handle multiple tasks efficiently.