Customer Service Representative
Job Summary
The Customer Service Representative (CSR) – Digital Platform Support is responsible for delivering exceptional customer service across the client’s digital communication channels. This role involves managing customer inquiries, resolving concerns, and providing accurate information through chat, email, social media, and other online platforms. You will ensure a positive customer experience while maintaining strict adherence to service standards.
Responsibilities
- Manage customer inquiries across digital channels
- Resolve customer concerns
- Provide accurate information
- Maintain service standards
Required Skills
- Typing speed 40+ WPM
- Excellent communication skills
- Proficiency in digital/social platforms
- Knowledge of MS Office
Job Details
Responsibilities:
- Manage customer inquiries and resolve concerns across digital communication channels (chat, email, social media).
- Provide accurate information to customers to ensure a positive experience.
- Adhere to company service standards and operational protocols.
Qualifications:
- At least Senior High School graduate.
- Typing Speed of at least 40 words per minute.
- Proficient in using digital technology such as application-based services and various social media platforms.
- Excellent Oral and Written Communication Skills.
- Strong service focus.
- Able to work on cyclical shifts, holidays and in a fast-paced environment.
- Knowledge of MS Operating Systems (Windows Word, Windows Excel), search engines, streaming platforms, and social media sites.