Customer Service Associate
Job Summary
The Customer Service Associate serves as the primary contact for all customer inquiries, concerns, and complaints. This role focuses on maintaining high service levels while supporting the Account Management team. Responsibilities include managing daily client communications and ensuring positive customer interactions.
Responsibilities
- Manage customer inquiries and complaints
- Support Account Management team
- Maintain customer interaction records
- Handle issue escalations
Required Skills
- Professional communication skills
- Customer service orientation
- Problem-solving abilities
- Attention to detail
Job Details
Responsibilities:
- Respond to client inquiries via phone, email, and in person.
- Maintain a positive and professional attitude towards customers at all times.
- Handle day-to-day customer inquiries, requests, and concerns.
- Respond promptly to customer inquiries.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow escalation protocols for unresolved or high-priority issues.