Customer Service Representative
Job Summary
Provide comprehensive customer support across phone, email, and chat channels. Resolve billing, account, and troubleshooting inquiries efficiently. Maintain accurate records while meeting performance metrics.
Responsibilities
- Provide multi-channel customer support
- Resolve billing and account inquiries
- Escalate complex technical issues
- Maintain interaction documentation
- Achieve performance KPIs
Required Skills
- Basic troubleshooting skills
- Strong communication skills
- Record management proficiency
- Educational documentation (Diploma/TOR)
- Government compliance (SSS, PhilHealth, etc)
Job Details
Job Description
- Provide customer support via phone, email, or chat
- Handle inquiries such as account updates, billing, orders, and basic troubleshooting
- Resolve common customer concerns and escalate complex/technical issues when needed
- Accurately document customer interactions and update records
- Meet performance metrics (quality, schedule adherence, handle time)
- Follow up on concerns and continuously improve product/service knowledge
Requirements
- Active NBI Clearance
- Educational Proof: Diploma or TOR (SHS Graduate, HS Graduate Old Curriculum, College Undergrad, or College Graduate)
- Certificate of Employment (COE) from all previous experiences
- Valid IDs
- Government numbers (SSS, Pag-IBIG, PhilHealth, TIN)
Benefits
- HMO coverage on Day 1
- Life Insurance upon regularization
- Leave Credits
- Friendly work environment
- Career growth opportunities
Additional Info
- Willing to work ASAP
- One-day hiring process only
- Candidates who pass all stages may start on May 15, 2026