French Bilingual CSR
Job Summary
We are seeking highly motivated French Bilingual Customer Service Representatives to join a growing international brand. This role is crucial in delivering exceptional omnichannel support to customers, with a focus on the Canadian market. You will handle support requests in both French and English to ensure world-class customer experiences.
Responsibilities
- Deliver omnichannel customer support
- Handle French and English support tickets
- Maintain performance and quality standards
Required Skills
- Fluent in French
- Bilingual (French/English)
- Customer service experience
- Ability to relocate to Davao
Job Details
Key Responsibilities:
- Deliver outstanding customer support across multiple channels (voice, chat, email, and other digital platforms).
- Handle French-language support tickets and calls.
- Seamlessly transition to English-language queues during low French-volume periods.
- Consistently meet performance, quality, and compliance standards.
Qualifications:
- Language Proficiency: Fluency in French.
- Bilingual Capability: Strong command of both French and English to manage dual queues.
- Location: Must be able to work onsite and must be willing to relocate to our Davao site (relocation required).