Customer Service Representative
Job Summary
The Customer Service Representative receives, reviews, and processes Purchase Orders and Job Orders while ensuring order accuracy. They prepare Delivery Receipts and maintain systematic records of related customer documents for easy reference. Additionally, they coordinate with multiple departments to manage order fulfillment and provide timely updates to customers.
Responsibilities
- Process Purchase Orders and Job Orders accurately
- Prepare Delivery Receipts and maintain records
- Coordinate with internal departments for order fulfillment
- Provide timely updates to customers regarding orders
Required Skills
- Order management
- Record keeping
- Cross-functional coordination
- Customer communication
Job Details
Receives, reviews, and processes Purchase Orders (POs) and Job Orders (JOs), ensuring that all customer requirements and order details are accurate and complete
Prepares Delivery Receipts (DR) accurately and ensures that all information corresponds with approved Purchased Orders, Job Orders, and delivery schedules
Monitors and maintains systematic records of all Purchase Orders, Job Orders, Delivery Receipts, and related customer documents for easy retrieval and reference
Verifies ordered products against Job Orders and coordinates with concerned departments to ensure timely order processing and fulfillment
Ensures that Purchase Orders, Job Orders, Delivery Receipts, and related documents are properly updated, organized, and filed in accordance with company procedures
Coordinates with Sales, Warehouse, Production, PPIC, and accounting departments regarding order status, product availability, delivery schedules, and customer concerns
Provides timely updates to customer regarding order processing, delivery schedules, and product availability to ensure customer satisfactions