Shopper Service Representative
Job Summary
The Shopper Specialist provides essential support to customers by assisting with order placement and navigation within the app. The role involves resolving issues related to deliveries, product quality, and account management to ensure a smooth shopping experience. Candidates should possess strong communication skills and a commitment to maintaining high levels of customer satisfaction.
Responsibilities
- Assist with order placement and technical troubleshooting
- Resolve delivery and product-related issues
- Manage customer accounts and credentials
- Coordinate order tracking and delivery updates
Required Skills
- Customer Service Orientation
- Active Listening
- Problem-Solving Skills
- Effective Communication
- Basic computer/MS Office literacy
Job Details
Job Responsibilities:
1. Order Placement Assistance
You help shoppers navigate the app, choose the right items, solve technical issues during ordering, and make sure their order goes through correctly.
2. Issue Resolution
You handle problems like wrong items, missing products, damaged goods, or late deliveries. This includes listening to the shopper, investigating what happened, and offering solutions such as refunds, replacements, or credits.
3. Account Management
You support shoppers with creating accounts, updating personal details, resetting passwords, and fixing login issues so they can access their accounts smoothly.
4. Delivery Coordination
You help track orders, resolve delivery-related issues, and communicate updates about delivery times or any changes.
Minimum Qualifications:
- At least Senior High School graduate (or High School graduate under the old curriculum), vocational graduate of any course, or equivalent
- With 6 months to 1-year BPO/call center experience preferred
- Freshers with excellent communication skills are welcome to apply
- Strong verbal and written communication skills
- Basic computer navigation skills and familiarity with MS Office
- Strong interpersonal skills and the ability to build good customer relationships
Skills Required:
- Customer Service Orientation
- Active Listening
- Problem-Solving Skills
- Effective Communication
- Teamwork and Collaboration
- Technology/Job-related Technical Skills