Customer Service Representative
Job Summary
The Customer Service Representative manages customer inquiries and complaints across various social media channels to ensure high satisfaction. Responsibilities include providing solutions, monitoring post-purchase feedback, and troubleshooting product issues. The role also involves assessing service policies to suggest process improvements.
Responsibilities
- Manage social media inquiries
- Resolve customer complaints
- Monitor post-purchase satisfaction
- Troubleshoot product issues
- Identify service improvement areas
Required Skills
- Above average English communication
- Analytical and problem-solving skills
- Good interpersonal skills
- Basic MS Office knowledge
- Ability to work shifting schedules
Job Details
Job Responsibilities:
● Manages inquiries through various social media channels.
● Handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
● Ensures that customers are satisfied with products or services.
● Engaging customers from time to time to get feedback and monitor post purchase satisfaction.
● Informing customers about new products or services
● Determining the quickest, most effective ways to answer customer questions.
● Escalating queries and concerns
● Troubleshooting common issues with a product or service
● Assess the company’s customer service policies and processes and identify areas for improvement.
● Other duties may be performed.
QUALIFICATION:
● College level with or without work experience.
● Above average English communication skills
● Good interpersonal skills
● Analytical and problem-solving skills
● Good comprehension skills
● Basic knowledge with MS Office
● Willing to work on shifting schedules, weekends, and holidays.