Customer Service Representative
Job Summary
The Customer Service Representative will handle local account inquiries and resolve customer complaints to ensure a positive experience. The role involves supporting company products and services, processing order requests, and managing billing collections. Successful candidates will work in a contact center environment handling telephony lines and systems.
Responsibilities
- Handle customer inquiries and complaints
- Manage telephony systems and support
- Process order requests and billing collections
- Upsell MyHealth products and services
Required Skills
- Graduate of any 4-year course
- Ability to work in a contact center
- Strong communication skills
- Problem-solving and customer service
Job Details
Job Descriptions:
- Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience.
- To provide support for the company’s products and services, take order requests, answer questions, and resolve complaints.
- Telephony lines and systems
- Contact Center services:
- Appointment setting thru USQP
- General inquiries
- Billing collections (similar to the Maxicare service)
- Upselling of MyHealth products and services
QUALIFICATIONS:
1. Graduate of any four year medical or non medical allied courses
2. Fresh Graduates of any 4 year course