Customer Service Representative
Job Summary
We are hiring Customer Service Representatives for multiple prestigious BPO accounts across Metro Manila. Candidates will be profiled for roles in Retail, Healthcare, Telco, Financial, or Travel sectors based on interest and skills. The position offers competitive compensation, performance incentives, and comprehensive benefits.
Responsibilities
- Manage customer inquiries and orders
- Provide technical and billing support
- Handle financial or insurance-related transactions
- Assist with travel bookings and itineraries
Required Skills
- Minimum 6 months BPO experience
- Excellent English communication
- Computer navigation skills
- CRM tool familiarity
- Ability to work shifting schedules
Job Details
Position: Customer Service Representative (CSR)
Account Options:
- Retail: Help shoppers with orders and inquiries.
- Healthcare: Assist patients and providers with medical-related concerns.
- Telco: Provide technical support and billing assistance.
- Financial: Handle banking, insurance, or credit card services.
- Travel: Assist with flights, hotel bookings, and itineraries.
Qualifications:
- Education: At least a High School or Senior High School Graduate.
- Experience: Minimum of 6 months of BPO experience (Voice or Non-Voice).
- Communication: Good to excellent English communication skills.
- Flexibility: Willing to work in shifting schedules (including night shifts).
- Tech-Savvy: Basic computer navigation skills and familiarity with CRM tools.
Benefits:
- Competitive Salary Package + Performance Incentives.
- Night Shift Differential and Allowances.
- HMO coverage from Day 1 (plus dependents).
- Paid Training and Career Development programs.
- Modern, high-tech workspace with employee lounges.