Customer Service Representative
Job Summary
The Customer Service Representative will provide high-quality support to clients through multiple channels including phone, email, and chat. You will be responsible for resolving customer inquiries, managing product troubleshooting, and maintaining accurate transaction records. The role requires collaboration within a team to ensure service excellence and customer satisfaction.
Responsibilities
- Manage customer inquiries via phone, email, and chat
- Resolve complaints and provide product troubleshooting
- Maintain accurate customer transaction records
- Collaborate with team to improve service delivery
Required Skills
- 6 months international BPO voice experience
- Strong verbal and written communication
- Minimum 35 WPM typing speed
- Ability to handle difficult situations with empathy
Job Details
Responsibilities and Duties:
- Provide exceptional customer service to clients via phone, email, and chat.
- Resolve customer inquiries and complaints in a timely and effective manner.
- Maintain detailed records of customer interactions and transactions.
- Assist customers with product information and troubleshooting.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Ability to work in a fast-paced environment.
Requirements:
- Educational Qualifications: High school diploma or equivalent.
- Experience Level: 0–2 years.
- Must have at least 6 months of BPO international voice experience (with sales, tech, or upselling experience).
- Last employment date with BPO should not be more than 6 months ago.
- Must be residing within Angeles City or nearby areas only.
- Excellent communication skills.
- Can type at least 35 WPM.
Skills and Competencies:
- Strong verbal and written communication skills.
- Ability to handle difficult situations with empathy and composure.
- Customer-focused mindset and a positive attitude.
Working Conditions:
- May require evening and weekend shifts.