Customer Service Representative
Job Summary
Everise is hiring Customer Service Representatives to join their healthcare team. This role involves managing high-volume inbound calls and resolving customer inquiries efficiently. Successful candidates will enjoy work-from-home opportunities and professional growth within a supportive environment.
Responsibilities
- Handle high volume inbound calls
- Resolve customer issues and inquiries
- Gather and process customer information
- Meet performance metrics
- Generate call reports
Required Skills
- Customer service excellence
- Effective communication
- Problem-solving skills
- Call center experience
- Performance management
Job Details
Main Duties and Responsibilities:
- Professionally handles high volume inbound calls to quickly identify and resolve customer issues.
- Presents new products and services.
- Enhance customer experience and satisfaction.
- Demonstrate ability to gauge customer response.
- Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer.
- Resolve customer issues via one-call resolution guidelines and/or escalated process.
- Meet or exceed company and client performance metrics.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Responsible for call disposition or compiling and generating reports as required.
Benefits:
- Work-from-home opportunities.
- Fast application process.
- Exciting career growth.
- Supportive and dynamic workplace.
- Fun games and exciting prizes.
- Free meals and refreshments.