Customer Service Representative
Job Summary
Provide exceptional customer service and support to clients through multiple channels. Address inquiries and resolve issues promptly to ensure high customer satisfaction. Document interactions accurately within the CRM system while collaborating with team members.
Responsibilities
- Provide multi-channel customer support
- Resolve customer inquiries promptly
- Maintain product knowledge
- Document interactions in CRM
- Collaborate to enhance experience
Required Skills
- Customer service experience
- Tech/Telco troubleshooting preferred
- Good communication skills
- CRM proficiency
Job Details
Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Address customer inquiries and resolve issues promptly and effectively.
- Maintain a thorough understanding of company products and services.
- Document interactions with customers in the company's CRM system.
- Collaborate with team members to enhance the customer experience.
Qualifications:
- If HS Graduate: Must have at least 6 months of relevant experience in any industry; high preference for tech experience specific to telco troubleshooting.
- If K12 Graduate: No need for 6 months of relevant experience, but must have good communication skills.