Customer Service Representative
Job Summary
The Customer Service Representative will manage customer inquiries via phone, email, and chat. They are responsible for accurately documenting interactions and escalating issues when necessary. The role requires deep product knowledge to ensure professional support and customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document all customer interactions and resolutions
- Process orders and service applications
- Escalate complex requests to relevant departments
Required Skills
- Excellent communication skills
- Product knowledge proficiency
- Data entry and documentation
- Professional customer support
Job Details
Responsibilities and Duties:
- Respond to customer inquiries and requests via telephone, email and chat in a timely manner
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate questions and requests to appropriate departments or persons following the guidelines provided
- Know the products inside out to answer customer questions
- Process orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support