Customer Service Representative
Job Summary
We are looking for dedicated and customer-focused individuals to join our BFSI Account team. As a Customer Service Representative, you will assist customers with banking, financial, and insurance-related inquiries. You will deliver excellent service while maintaining confidentiality and meeting quality targets.
Responsibilities
- Handle inbound and outbound calls
- Assist with account and billing inquiries
- Resolve customer concerns efficiently
- Maintain accurate customer interaction records
Required Skills
- 6 months BPO/Call Center experience
- Excellent English communication
- Strong problem-solving skills
- Basic computer navigation
Job Details
JOB DESCRIPTION: As a Customer Service Representative, you will assist customers with banking, financial, and insurance-related inquiries while delivering excellent customer service.
RESPONSIBILITIES:
- Handle inbound and outbound customer service calls
- Assist customers with account inquiries, transactions, billing concerns, and policy-related questions
- Provide accurate information regarding banking and financial products and services
- Resolve customer concerns efficiently and professionally
- Maintain confidentiality and security of customer information
- Document customer interactions and update records accurately
- Meet quality, productivity, and customer satisfaction targets
QUALIFICATIONS:
- At least High School Graduate (Old Curriculum) or Senior High School Graduate
- Must have at least 6 months of BPO/Call Center Experience
- Excellent communication skills in English
- Strong problem-solving and customer service skills
- Willing to work onsite and on a shifting schedule
- Basic computer navigation skills
WHAT WE OFFER:
- Competitive Salary Package
- Performance-Based Incentives
- HMO and Other Benefits
- Paid Training
- Career Growth Opportunities