Customer Service Sales Representative
Job Summary
The Storage Specialist Reliever acts as a front-line representative to provide exceptional customer service and drive sales growth. This role involves managing facility documentation, performing administrative tasks, and ensuring facility operational goals are achieved. The position requires travel to support various facility locations as needed.
Responsibilities
- Provide exceptional customer service and client relationship management
- Perform administrative duties and facility documentation
- Drive sales and manage in-store merchandise
- Conduct site inspections, audits, and maintain facility standards
- Provide roving support across multiple facility locations
Required Skills
- Bachelor's degree or equivalent
- Customer service experience
- Proficiency in M365 (Excel, SharePoint, Word)
- Strong communication and negotiation skills
- Ability to travel between sites
Job Details
JOB RESPONSIBILITIES:
- Provides world-class customer service by building stronger customer relationships with our current clients and identifies and nurtures potential new clients.
- Enters customer and potential customer details accurately into the management system.
- Ensures accurate reporting (using management software) and explains discrepancies, exceptions, and abnormalities daily and monthly.
- Supports the development and documentation of company operational procedures.
- Promotes product at the business site, via email, over the phone, and occasionally through customer visits.
- Resolves customer problems and professionally handling telephone and walk-in inquiries.
- Sells and Rents in-store merchandise and maintains supplies of moving and packing materials.
- Maintains all required tenant documentation in a neat and orderly manner.
- Assists in following up overdue tenants and sending out invoices when needed.
- Conducts physical Site Inspection of the self-storage facility and supports the auditing of the facility and operations.
- Assists in ensuring a neat, clean, safe, secure, and world-class facility.
- Provides general administrative support and other related self-storage specialist tasks.
- Provides temporary relief and support in other facilities when fellow Storage Specialists are unable to report to their assigned sites.
JOB REQUIREMENTS:
- The candidate must possess at least a bachelor’s degree or equivalent.
- Proven experience handling customer service or equivalent.
- Knowledge in M365 (Excel, SharePoint, word).
- Excellent written and verbal communication skills.
- Customer focus & strong interpersonal skills.
- Pays attention to detail, and multi-tasker.
- A team player and can work with minimal supervision.
- Excellent negotiation and interpersonal skills.
- Must be willing to travel and render support in other facilities, including New Port, Makati, and Sucat.