Customer Service Representative
Job Summary
We are looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Baguio. We welcome applicants with strong communication skills and a willingness to learn, whether you have previous BPO experience or are starting your career. This role focuses on providing excellent service and resolving customer inquiries efficiently.
Responsibilities
- Respond to customer inquiries
- Resolve concerns and complaints
- Maintain accurate records
- Meet performance goals
Required Skills
- Good English communication
- Basic computer skills
- Problem-solving skills
- Interpersonal skills
Job Details
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns and complaints while maintaining a positive customer experience.
- Document customer interactions and update records accurately.
- Follow company procedures and service standards.
- Meet individual and team performance goals.
- Collaborate with team members and supervisors to improve customer satisfaction.
Qualifications:
- High school graduate, Senior High School graduate, vocational graduate, or college level/graduate.
- No BPO experience required.
- Fresh graduates and career shifters are encouraged to apply.
- Good English communication skills (written and verbal).
- Basic computer and internet navigation skills.
- Strong problem-solving and interpersonal skills.
- Willing to work onsite in Baguio and on shifting schedules, including weekends and holidays if required.