Customer Service Representative
Job Summary
The Customer Service Representative (CSR) is responsible for assisting clients, answering inquiries, and providing information about services. They handle customer concerns professionally to ensure high levels of satisfaction. Additionally, the CSR supports the daily operations of the branch to maintain efficient service delivery.
Responsibilities
- Assist and accommodate customers professionally
- Respond to client inquiries via multiple channels
- Explain services, promotions, and packages
- Maintain accurate transaction records
- Support daily branch operations
Required Skills
- Senior High School or College level
- Good communication and interpersonal skills
- Customer service or sales experience
- Computer literacy
Job Details
Key Responsibilities:
- Assist and accommodate customers in a professional manner
- Respond to client inquiries through chat, calls, or in-person
- Explain company services, promotions, and packages
- Maintain accurate records of customer transactions
- Handle customer concerns and escalate issues when necessary
- Support branch operations and coordinate with the team
- Ensure excellent customer service experience at all times
Qualifications:
- At least Senior High School or College level
- With good communication and interpersonal skills
- Customer service or sales experience is an advantage
- Computer literate
- Willing to work in Monumento, Caloocan