Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries, resolve complaints, and process orders across multiple channels. The role requires maintaining a professional attitude and deep product knowledge to ensure high-quality support. You will also coordinate with team members to improve operational efficiency and customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints
- Process orders and documentation
- Maintain interaction records
- Collaborate for operational efficiency
Required Skills
- Excellent communication skills
- Problem-solving abilities
- Product knowledge
- Experience with CRM systems
Job Details
Duties and Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries across various communication channels.
- Acknowledge and resolve customer complaints effectively.
- Demonstrate in-depth knowledge of company products to answer customer questions accurately.
- Process orders, forms, applications, and requests using company systems (e.g., Assyst).
- Manage customer interactions by keeping detailed records of transactions, comments, and complaints.
- Coordinate and communicate with colleagues to ensure smooth operations.
- Handle incoming phone calls and process orders received via Viber messages.
- Provide feedback to improve customer service processes and efficiency.
- Ensure customer satisfaction by delivering professional support and solutions.
- Perform other tasks and responsibilities as may be assigned from time to time.