Customer Service Representative
Job Summary
The Customer Service Representative manages customer interactions and order fulfillment across multiple digital channels and physical store platforms. They oversee the end-to-end order process, from documentation to tracking and status updates. The role also includes serving as a Store Sales Assistant at the Marikina branch to support in-person customer needs.
Responsibilities
- Manage customer interactions across various channels
- Oversee end-to-end order fulfillment and documentation
- Resolve customer inquiries and complaints
- Provide in-store sales assistance
Required Skills
- Excellent communication skills
- Computer literacy
- Customer service orientation
- Flexibility and results-driven mindset
Job Details
Job Responsibilities:
- Manage customer interactions and order fulfillment across phone, email, Lazada, Shopee, Facebook, and SMS.
- Oversee the complete order process, including shipment documentation and proactive customer communication regarding order status.
- Ensure a positive customer experience by confirming orders and providing tracking numbers.
- Efficiently handle customer inquiries, resolve issues, and manage complaints professionally.
- Serve as a Store Sales Assistant at the Marikina branch to support in-store customers.
- Undertake other tasks as directed by management.
Qualifications:
- College level or College graduate.
- Highly competent and results-driven.
- Good communication skills.
- Flexible at all times.
- Computer literate and good customer service skills.
- Willing to start ASAP.
- Willing to be assigned in Marikina City.