Customer Service Sales Associate
Job Summary
The Customer Service Associate - Sales will supervise sales coordinators to ensure accurate order processing and documentation. This role involves monitoring accounts receivable, coordinating inter-departmental sales transactions, and preparing comprehensive sales reports. Additionally, the associate will act as the Customer Service Supervisor when necessary and perform essential administrative tasks.
Responsibilities
- Supervise sales coordinators
- Monitor accounts receivable
- Coordinate sales transactions
- Prepare sales reports
- Perform administrative tasks
Required Skills
- Bachelor’s Degree in related field
- 1+ year sales coordination experience
- Knowledge of customer service standards
- Proficiency in MS Office, SAP, QuickBooks
Job Details
DUTIES AND RESPONSIBILITIES
- Supervises sales coordinators in preparing order confirmations, sales order forms, and other documents needed to process customer requests accurately and efficiently.
- Monitors accounts receivable to help improve cash flow and reduce bad debts.
- Follows up with customers regarding invoices and payment status.
- Coordinates with other departments on sales-related transactions and processes.
- Prepares sales reports, graphs, meeting agendas, and meeting minutes.
- Updates customer mailing lists for marketing and advertising purposes.
- Acts as Customer Service Supervisor when the supervisor is absent.
- Performs other administrative tasks assigned by the immediate superior.
MINIMUM REQUIREMENTS
- Bachelor’s Degree in Marketing, Management, Communications, or other related courses.
- With at least 1 year of experience in sales coordination or other administrative roles.
- Knowledgeable in customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Working knowledge in Microsoft Office, SAP, and QuickBooks.
- Experience in administrative and clerical procedures and systems.