Customer Service Representative
Job Summary
The Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests with inquiries, orders, and concerns. The CSR ensures customer satisfaction, handles complaints professionally, and supports smooth daily operations of the restaurant or café.
Responsibilities
- Greet and assist customers
- Process orders accurately
- Handle customer complaints
- Coordinate with kitchen staff
- Maintain service area cleanliness
Required Skills
- Customer service orientation
- Communication skills
- Problem-solving skills
- Order processing
- Product knowledge
Job Details
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Take and process orders accurately (dine-in, take-out, or delivery)
- Respond to customer inquiries via phone, chat, or in person
- Handle complaints and provide appropriate resolutions
- Coordinate with kitchen and service staff to ensure timely order fulfillment
- Provide product knowledge, promotions, and menu recommendations
- Maintain cleanliness and organization in the customer service area
- Assist in monitoring customer feedback and reports