Customer Service Representative
Job Summary
The Customer Service Representative will support and educate patients in managing their health and treatment plans. The role involves one-on-one coaching and monitoring patient adherence data. Candidates will work in a hybrid, fast-paced environment to ensure high-quality service and compliance.
Responsibilities
- Coordinate patient care and health management
- Provide one-on-one disease coaching
- Maintain patient records and compliance data
Required Skills
- 1-3 years BPO experience
- Strong interpersonal skills
- Excellent communication
- Multi-tasking ability
Job Details
Responsibilities:
- Care coordination: Supports, educates, and guides patients—often those with chronic conditions—to manage their health, adhere to treatment plans, and navigate the healthcare system.
- Patient education and support: Provide one-on-one coaching on disease self-management, medication adherence, and proper use of medical devices.
- Monitoring and documentation: Track patient adherence data, update records, and ensure compliance with medical, billing, and privacy standards.
Requirements:
- Educational Qualifications: Associate graduate or Bachelor's degree holder (any course -except BS Nursing).
- Experience Level: 1-3 years of customer service experience (preferably BPO handling member services).
- Skills and Competencies: Strong interpersonal and communication skills.
- Responsibilities and Duties: Ability to effectively manage multiple tasks while meeting deadlines.
- Qualities and Traits: Positive attitude and a customer-oriented mindset.
Working Conditions:
- Ability to work in a fast-paced environment.
- Work arrangement: Hybrid - Performance eligibility.
Benefits:
- 28K basic pay + 1K flex fund allowance.
- Performance Incentives.
- 13th and 14th month pay.
- HMO on day 1.
- Referral Bonus.
- Show up! Bonus -day 1.