Customer Service Representative

Key Responsibilities: - Respond to incoming calls, emails, and messages from patients, providers, and insurance companies. - Assist with scheduling appointments, verifying insurance coverage, and explaining healthcare benefits. - Resolve billing inquiries, claim issues, and general account questions. - Accurately document all customer interactions and follow up on pending requests. - Provide empathetic, patient-first support in all interactions. Education & Experience: - High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred. - Minimum 6 months of experience in a customer service role, preferably in a healthcare setting. Skills & Competencies: - Excellent verbal and written communication skills. - Strong problem-solving and conflict resolution abilities. - Proficient in Microsoft Office and customer service software. - Ability to manage high call volumes in a fast-paced environment. - Empathetic, patient-focused mindset with strong interpersonal skills. Other Requirements: - Ability to work flexible shifts, including weekends or holidays if required.