BFSI BPO Agent

Key Responsibilities Handle customer inquiries through voice interactions in a professional and courteous manner. Assist customers with product, order, delivery, payment, and account-related concerns. Provide accurate information regarding products, services, policies, and procedures. Process customer requests and transactions accurately and efficiently. Resolve customer concerns while maintaining a positive customer experience. Identify customer needs and provide appropriate solutions or alternatives. Document customer interactions and transactions accurately in the designated system. Escalate complex or unresolved concerns to the appropriate department when necessary. Follow company policies, procedures, quality standards, and service guidelines. Maintain professionalism and composure when handling challenging customer interactions. Meet established performance, productivity, quality, and customer satisfaction standards. Qualifications College Graduate from any field of study. No BPO experience required. No prior non-BPO work experience required. Good English communication skills. Minimum CEFR B2 English proficiency. Strong verbal communication and active listening skills. Customer-oriented with a positive and professional attitude. Willing to work on a shifting schedule. Willing to work in a fast-paced customer service environment. Preferred Skills Excellent communication and interpersonal skills. Strong customer service mindset. Good problem-solving and decision-making abilities. Ability to multitask and manage different customer concerns. Strong attention to detail and accuracy. Adaptability and willingness to learn. Ability to remain calm and professional under pressure. Basic computer and system navigation skills. Position Details Category: Requirement Position: BPO Agent / Customer Service Representative Account: Retail Account Type: Voice Schedule: Shifting Schedule BPO Experience: Not Required Non-BPO Experience: Not Required Specific Account Experience: Not Required English Level: Good CEFR Requirement: B2 Education: College Graduate Field of Study: Any