Customer Service Representative

JOB RESPONSIBILITIES Respond to customer inquiries through phone, chat, email, and social media. Assist customers with inquiries about motorcycle models, prices, promotions, financing, and after-sales services. Handle customer concerns, complaints, and requests professionally. Coordinate with Sales, Service, Parts, and other departments to resolve customer concerns. Follow up on customer inquiries, service requests, and concerns. Maintain accurate records of customer interactions and transactions. Provide timely updates and ensure customer concerns are properly addressed. Promote a positive customer experience and maintain good relationships with customers. QUALIFICATIONS Bachelor’s degree or college graduate in any field is preferred. Experience in customer service, sales, motorcycle dealership, or a related industry is an advantage. Excellent verbal and written communication skills. Customer-oriented with strong interpersonal skills. Good problem-solving and organizational skills. Computer literate and familiar with Microsoft Office and online communication platforms. Able to handle multiple tasks and work in a fast-paced environment. Knowledge or interest in motorcycles is an advantage. Willing to learn and work as part of a team.