Customer Service Representative
Job Summary
This is a full-time Customer Service Representative role based in Pasig City. The position requires experience in Telco, Sales Retention, and Inbound Sales. Candidates will focus on resolving customer inquiries while meeting performance and sales targets.
Responsibilities
- Handle inbound customer inquiries
- Provide product recommendations
- Drive customer retention
- Meet sales and performance targets
Required Skills
- 1 year Telco experience
- 6 months Sales Retention experience
- Excellent communication skills
- Customer service proficiency
Job Details
Position: Customer Service Representative (CSR)
Employment Type: Full-Time
Work Setup: Onsite
Work Schedule: Shifting Schedule | 6 Days a Week
Qualifications:
- At least 1 year of Telco experience
- At least 6 months of experience in Sales Retention and Inbound Sales
- High School Graduate or Senior High School Graduate
- Excellent communication and customer service skills
- Must be amenable to working onsite in Pasig City
Salary & Benefits:
- Up to ₱26,000 Salary Package
- HMO Coverage
- Career growth and advancement opportunities
- Paid training and continuous learning programs
Key Responsibilities:
- Handle inbound customer inquiries and concerns professionally
- Provide product and service recommendations based on customer needs
- Drive customer retention through effective sales and relationship-building strategies
- Meet performance, quality, and sales targets
- Deliver exceptional customer service and create positive customer experiences